COMMUNICATION
Communication is the basic element of human interaction that allows people to establish, maintain and improve contacts with other. Communication is defined as a process of exchange of thought or an idea from one individual to another individual through verbal language or gesture. Communication refers to nonverbal and verbal behaviour within a social context and includes all symbols and clues used by people to give and receive meaning. Communication is an important component of nursing practice.
To communicate effectively with patients, nurses must develop skilled communication techniques. Process of Communication: The basic elements of communication are: 1) The referent 2) The sender 3) The message 4) The channels 5) The receiver 6) Environment. 7) Feedback. The communication Process 1) The Sender is the person who initiates the interpersonal communication. 2) The message is the information sent by the sender. 3) Channels are means of conveying ,messages. 4) Receiver is the person to whom the messages is sent. 5) The environment is the physical and emotional atmosphere present at the time of interaction.
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6) Feedback is the return message of the receiver to the sender. 7) Referent may be an object, emotion or experience that motivates one person to communicate with another.
Modes of Communication: 1) Verbal Communication involves the spoken or written word. Clear messages require using effective verbal communication techniques. 2) Nonverbal Communication is the exchange of a message without using words. Level of Communication: 1) Interpersonal Communication is the interaction between two people or in a small group.
Feedback
Environment
Interpersonal Variables
Channel
Referent Referent
Sender Receiver
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2) Public Communication is the interaction with large groups of people. 3) Interpersonal Communication is the way people consider their thoughts internally so that they can express themselves appropriately to others. Characteristics of effective Communication: 1) Maintaining silence. 2) Listening attentively. 3) Willingness to hear a message. 4) Asking related questions. 5) Paraphrasing or restating the message. 6) Focusing on a specific topic. 7) Summarizing (or) concise review of main ideas at the end. Factors that influence Communication: 1) Perceptions of individuals. 2) Values. 3) Development stage. 4) Space. 5) Gender. 6) Emotions. 7) Socio – cultural background.. 8) Knowledge. 9) Roles and relationships. 10)Environmental setting. Factors inhibiting effective Communication: 1) Giving an opinion. 2) Offering false assurance. 3) Being defensive. 4) Showing approval or disapproval. 5) Asking why. 6) Changing the subject inappropriately. 7) Forming communication barriers by inadvertently saying something
Communication is the basic element of human interaction that allows people to establish, maintain and improve contacts with other. Communication is defined as a process of exchange of thought or an idea from one individual to another individual through verbal language or gesture. Communication refers to nonverbal and verbal behaviour within a social context and includes all symbols and clues used by people to give and receive meaning. Communication is an important component of nursing practice.
To communicate effectively with patients, nurses must develop skilled communication techniques. Process of Communication: The basic elements of communication are: 1) The referent 2) The sender 3) The message 4) The channels 5) The receiver 6) Environment. 7) Feedback. The communication Process 1) The Sender is the person who initiates the interpersonal communication. 2) The message is the information sent by the sender. 3) Channels are means of conveying ,messages. 4) Receiver is the person to whom the messages is sent. 5) The environment is the physical and emotional atmosphere present at the time of interaction.
35
6) Feedback is the return message of the receiver to the sender. 7) Referent may be an object, emotion or experience that motivates one person to communicate with another.
Modes of Communication: 1) Verbal Communication involves the spoken or written word. Clear messages require using effective verbal communication techniques. 2) Nonverbal Communication is the exchange of a message without using words. Level of Communication: 1) Interpersonal Communication is the interaction between two people or in a small group.
Feedback
Environment
Interpersonal Variables
Channel
Referent Referent
Sender Receiver
36
2) Public Communication is the interaction with large groups of people. 3) Interpersonal Communication is the way people consider their thoughts internally so that they can express themselves appropriately to others. Characteristics of effective Communication: 1) Maintaining silence. 2) Listening attentively. 3) Willingness to hear a message. 4) Asking related questions. 5) Paraphrasing or restating the message. 6) Focusing on a specific topic. 7) Summarizing (or) concise review of main ideas at the end. Factors that influence Communication: 1) Perceptions of individuals. 2) Values. 3) Development stage. 4) Space. 5) Gender. 6) Emotions. 7) Socio – cultural background.. 8) Knowledge. 9) Roles and relationships. 10)Environmental setting. Factors inhibiting effective Communication: 1) Giving an opinion. 2) Offering false assurance. 3) Being defensive. 4) Showing approval or disapproval. 5) Asking why. 6) Changing the subject inappropriately. 7) Forming communication barriers by inadvertently saying something
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